Services We Offer

UPMC Shadyside is a 486-bed tertiary care hospital that has been serving the residents of Pittsburgh and the tristate area since 1866. UPMC Shadyside offers primary medical care; physician and nursing education; and a broad range of specialties that include cardiology, oncology, orthopaedics, geriatrics, obstetrics and gynecology, vascular medicine, endocrinology, and more.

UPMC Shadyside's medical staff includes more than 600 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.

Mission
UPMC Shadyside is dedicated to improving the quality of life and state of health of the residents of Pittsburgh and the tristate area. By providing a continuum of high-quality primary and specialized medical care, UPMC Shadyside works closely with physicians and other health care organizations to continue its tradition of innovation, caring, and respect for the dignity and unique needs of the individual.

UPMC Shadyside supports excellence in its patient care and teaching programs, state-of-the-art medical technology, and research.

UPMC Shadyside offers affordable, cost-effective, convenient, and accessible care regardless of ability to pay.

Vision
To build on a tradition of innovation and caring by developing a broad continuum of high-quality, cost-effective health services for the community.

Values
The shared values of UPMC Shadyside serve as the foundation for continuing efforts to achieve the UPMC Shadyside vision. Our values guide and direct our behaviors so that we maintain internal consistency in our decision making, achieve clarity in our daily work, and fulfill our mission.

The values we have identified as important to our overall success are:

• Compassion — We have the ability to place ourselves in the position of others to better recognize their needs and care for them as we would wish to receive care.
• Integrity — We can function best if we have earned the respect of our co-workers, patients, and their families.
• Courage — We have the confidence to express ourselves honestly when others disagree and proceed to overcome challenges.
• Initiative — We are individually responsible for our collective success.
• Teamwork — We succeed because of the contributions of many people.
• Partnership — Working with physicians, health care organizations, and community agencies, we seek to improve the health of our community.
  

We continuously strive to do things better, comparing ourselves against providers locally and nationally to establish high quality.

We value innovation.

Specialties and Services

Patient Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.

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